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Downtime or data loss due to underperforming services is an issue of concern; it can have negative impacts in terms of business reputation, business relationships and confidentiality

In-house IT services offered by in-house IT services departments typically require the protection of sensitive and critical business data as clients do not have direct and complete control over shared multi-tenant infrastructures in a hosted data center.

Global companies can no longer look to cost minimization as the primary driver for outsourcing their IT services

The evolution of IT services has shown that out of the various macroeconomic activities of countries, there is a forward movement through the increasing use of electronic data and telecommunication systems to reap the economic and non-economic benefits of the 21st century.

Instead, these global organizations today are focusing on finding strategic IT solutions with which they can enable their business to grow

Therefore, the nature and characteristics of information technology services are undergoing a significant shift from physical and operational data provision or facilities management to strategic data processing and communications related activities.

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